FAQ/Policies

All orders ship overnight via UPS to arrive on Thursday.

In rare cases, shipping may be delayed due to weather conditions or carrier disruptions. If this occurs, we will contact you directly and continue to honor any applicable guarantees.

We ship overnight via UPS only to ensure the safest possible delivery for live coral.

Orders must be paid by Tuesday at 12 PM (noon) to be received by Thursday. No exceptions.

No. At this time, we do not offer alternate shipping days.

Yes. You may provide a UPS Access Point address in your order notes at checkout.

We will make one attempt to contact you regarding your order. If we are unable to reach you, the order may be considered abandoned and restocked to ensure the health of the livestock. In such cases, refunds or store credits cannot be issued.

Customers are responsible for providing accurate shipping information.

Changing a delivery address while a package is in transit will void any live arrival guarantees.

Auctions run for a scheduled duration with clearly defined start and end times. All bids must be placed before the auction closes.

If a bid is placed within the final 2 minutes, the auction extends by 2 additional minutes. This continues until no last-minute bids are placed.

Winners will receive payment instructions by email. Payment is required within 48 hours. All auction sales are final.

Yes. You can combine auction wins and buy it now for up to two weeks. If multiple shipping boxes are purchased, we will refund the additional shipping.

All sales are final. Store credit is only available for approved live arrival claims.

We will hold corals for up to 2 weeks (14 days) from the date of purchase.

Please email info@buycoralonline.com within 1 hour of delivery with clear photos of the coral in its original packaging. Approved claims will be issued store credit or replacement based on availability.